Call Center Software Tips on minimizing risk in unauthorized charges
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by: Alfred Kelly
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In minimizing the risk of unauthorized
charges, a Call Center Software is willing to share its tips for
merchants and customers alike who are in dire need to get information
in avoiding such scams.
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Scam artists are very perceptive if the
person they are talking to will be their next victim. No software is
able to counter this because it the victims themselves who are
blindly “authorizing” such transactions.
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Here are some Call Center Software Tips
on minimizing risk in unauthorized charges:
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You might be overlooking numbers like 800 / 900 in your phone
bill. They are unauthorized charges that are usually labeled as long
distance calls.
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Before making any presubscription agreement with phone
companies, make sure that they provide PINs so that by making any
calls for an 800 or 888 number you are entitled to security
devices.
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Realize that if the telephone company removes a charge for an
800 or 888-number call, the entertainment or information service
provider may try to pursue the charge through a collection agency.
If this happens, you may have additional rights under the Fair Debt
Collection Practices Act.
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Be able to recognize that not all numbers beginning with “8”
are toll free numbers, they could be the area code for the Dominican
Republic that would require you eventually to pay for international
calls if ever the bill gets in.
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All numbers beginning with 888 is the same as an 800 number;
companies that issue charges when using a toll free number is
required to first get authorization from you first.
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(Alfred Kelly used to
work as a software experts at Intel with a degree in Chemical
Engineering, this software advocate likes to doodle with the
computer. Basically his past time includes breaking apart his PC and
bringing it back together again with his own hands. He spends most of
his free time reading engineering books and he even managed to set up
his own call center with his immediate family as his employees.)
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<a href="http://www.mycallcentersoftware.com/">www.mycallcentersoftware.com</a>
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