Call Center Software and Cramming Schemes
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by: Alfred Kelly
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A Call Center Software
may not be the tool necessary to answer all your unauthorized charges
but it can out-wit the crooks in their own game. There are a number
of cramming schemes that are used by crooks in order to get your
number and eventually use it to make unwanted charges on your bill at
the end of the month.
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Check out the following:
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You are given <span>"Free
Minute" Deals by a company, then once you make the call you are
put on hold. Remember that the hold you are in is being charged no
matter even if they say that it isn't.</span>
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<span>When trying to get
through an </span>adult entertainment service, there is a
big probability that you will be made to dial a number starting with
011, 500, or another unfamiliar area code. These are all expensive
international calls, which makes the provider earn money because
they are charging you every minute your on the line.
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<span>The
same thing goes for making Dating Service Calls. They will
tell you that you are going to be put on hold and they will be
“teleconferencing” you in a few minutes. The conversation you
will have with your date is that you will eventually be charged and
they will labeled as collect or toll charges on your phone bill. </span>
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<span>A sweepstakes promotion
will call you and say that you just won a prize. The only way to get
this prize is to dial an 800 number. This </span>phone
number from which you call will be captured and eventually billed.
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Some companies will say that you need to fill out a contest entry
form. This is because they want to get information from you,
particularly get your phone number. By doing such, you are held
liable for the “authorization” of the unmade calls when the bill
comes.
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By dialing an 800 hot line for the purchase of services like a free
date line, psychic line or other adult entertainment service, a
voice prompt will instruct you answer any questions an operator will
be asking in a matter of minutes. This will automatically enroll
you in a club or service program capturing your number and
eventually billing you for services you did not purchase at all.
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<em>
(Alfred Kelly used to
work as a software experts at Intel with a degree in Chemical
Engineering, this software advocate likes to doodle with the
computer. Basically his past time includes breaking apart his PC and
bringing it back together again with his own hands. He spends most of
his free time reading engineering books and he even managed to set up
his own call center with his immediate family as his employees.)</em>
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<a href="http://www.mycallcentersoftware.com/">www.mycallcentersoftware.com</a>
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