Call Center Software's Guide to protecting oneself from scams
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by: Alfred Kelly
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A Call Center Software can aid in the
tracing of calls to help decrease the number of scams done over the
phone. However, if you are not equipped with a Call Center Software,
a few healthy guidelines on how to prevent scams is also vital in the
over all checking and tracing of legitimate calls made.
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First thing to consider is to be always
cautious of area codes like <em>809</em> (Dominican Republic); <em>758
</em>(St. Lucia); or<em> 664</em> (Montserrat). Be sure to check your
telephone directory first before calling because as of today there
are a dozen other area codes that could be punched in as
international.
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Then of course, there are info and
entertainment services that claim to to be “not a 900 number”, or
“there are no premiums applied” and “LD rates apply” scheme.
The companies behind these scams are most likely making clients
believe that their pay-per-call service is not as costly as the 900
number services when in fact they can cost more!
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As basic precaution, inform your family
members about asking for permission first before making any domestic
or internationals long distance calls. With this, you can tabulate
which ones are your family's calls and which are not.
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Last would be is to read thoroughly
your bill. If you seem to notice any call charges which are not
yours, make sure to inform your telephone company. Though the
telephone company is not required to provide for the refund, they
will be informed about the abusers immediately.
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(Alfred Kelly used to
work as a software experts at Intel with a degree in Chemical
Engineering, this software advocate likes to doodle with the
computer. Basically his past time includes breaking apart his PC and
bringing it back together again with his own hands. He spends most of
his free time reading engineering books and he even managed to set up
his own call center with his immediate family as his employees.)
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<a href="http://www.mycallcentersoftware.com/">www.mycallcentersoftware.com</a>
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